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Refund policy
RETURNS, REFUNDS & EXCHANGES
We take great pride in our reputation for quality and comfort so if for any reason you do not absolutely love your purchase, we will gladly issue a refund for the value of the merchandise or exchange your items within 30 days of purchase.
If more than 30 calendar days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns for change of mind are not accepted. Gift Vouchers/cards will not be eligible for a return.
To complete your return, we require a receipt or proof of purchase.
We only replace items if they are defective or damaged.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
EASY RETURNS & REFUNDS
In order to return the items you're unsatisfied with:
1. Please notify us in writing via email to info@usandtheearth.com including your order number or a copy of your receipt.
2. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
3. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
4. You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are unfortunately non-refundable and will be deducted from your refund.
5. If you are shipping an item over AU$50/US$35, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t & can't guarantee that we will receive your returned item.
Your satisfaction is VERY important to us!
General Enquiries - info@usandtheearth.com
Sales Orders - orders@usandtheearth.com