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Thank you for helping the environment. Using a glass straw potentially saves hundreds of plastic straws, keeping them out of our waterways, landfill and oceans.
** We will mix the colours for your order**
AUSTRALIA WIDE SHIPPING
Orders are shipped Monday-Friday within 1-2 business days of being placed, often same day, if ordered by 2pm. As I am a small business with school pickups and family stuff I can't always guarantee same day ( but I will try!!)
Deliveries to addresses outside of Australian city metro areas (150km+) may take slightly longer to arrive. On average, you can expect an extra 2-5 business days.
All orders under $80 will be shipped at a $10 Flat Rate
Orders over $80 will be shipped FREE of charge
Orders over $150 will be shipped Express Post - FREE of charge
SHIPPING TO OTHER COUNTRIES
We can ship anywhere in the world and this is calculated at the checkout cart based on location, weight & size of the package. If you would like a quote, please email info@usandtheearth.com and we will calculate this for you.
ORDER CONFIRMATION
As soon as you place your order you will receive an order confirmation e-mail to confirm receipt. We will ship your order out within 1-2 business days after receiving it and we will then email you your shipment tracking number so you can easily keep a close eye on when your new item(s) will be with you.
CUSTOMS, DUTIES & TAXES
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc). International orders may incur an import tax.
RETURNS, REFUNDS & EXCHANGES - you have 30 days !
If you aren't happy then return it. If for any reason you do not absolutely love your eco goodies, we will gladly issue a refund for the value of the merchandise or exchange your items within 30 days of purchase.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it and in the original packaging. Gift Vouchers are not be eligible for a return.
WHAT TO DO
- Please notify us in writing via email to info@usandtheearth.com including your order number or a copy of your receipt.
- You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are unfortunately non-refundable and will be deducted from your refund.
- If you are shipping an item over AU$50/US$35, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t & can't guarantee that we will receive your returned item.
- Once goods are received and the refund approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 hrs.
I am sure that you will adore your products but understand that things happen in life and sometimes we just don't like what we ordered!
No worries, we are here to support you whatever you decide.😀
Such a great product that prevents me from using plastic straws that will end up in landfill, which is also super aesthetic and stylish! They are also easy to clean and the glass is durable, which I'm really happy about. I will most likely get more of closer to Christmas!
Estella
We believe in a sustainable future for ourselves, our children and the Earth. Your complete satisfaction is our priority, so if you're unhappy with your product for whatever reason, please return it within 30 days of purchsase for a refund. No questions asked.
The best glass drinking straw! A must have.
I have ordered a couple of times now for personal and presents. Very fast delivery and excellent, friendly customer service. Will definitely purchase again. Highly recommend.
Jacki
We believe in a sustainable future for ourselves, our children and the Earth. Your complete satisfaction is our priority, so if you're unhappy with your product for whatever reason, please return it within 30 days of purchsase for a refund. No questions asked.
Such a great product that prevents me from using plastic straws that will end up in landfill, which is also super aesthetic and stylish! They are also easy to clean and the glass is durable, which I'm really happy about. I will most likely get more of closer to Christmas!
Estella
The best glass drinking straw! A must have.
I have ordered a couple of times now for personal and presents. Very fast delivery and excellent, friendly customer service. Will definitely purchase again. Highly recommend.
Jacki
Glass Drinking Straw Set with Metal Straw Cleaner
The best glass drinking straw! A must have. I have ordered a couple of times now for personal and presents. Very fast delivery and excellent, friendly customer service. Will definitely purchase again. Highly recommend
Glass Drinking Straw Set with Metal Straw Cleaner
Such a great product that prevents me from using plastic straws that will end up in landfill, which is also super aesthetic and stylish! I get compliments when I use them at juice bars or whenever I have guests over, and it's also a great conversation starter. My favourite is the straight variety as it works best for me, but the rest of my family seem to like the bent ones more so having a few of each will be handy! They are also easy to clean and the glass is durable, which I'm really happy about. They would even make great gifts like stocking stuffers, something I will most likely get more of closer to Christmas!