AUSTRALIA WIDE SHIPPING
Orders are shipped Monday-Friday within 1-2 business days of being placed, often same day, if ordered by 2pm. As I am a small business with school pickups and family stuff I can't always guarantee same day ( but I will try!!)
Deliveries to addresses outside of Australian city metro areas (150km+) may take slightly longer to arrive. On average, you can expect an extra 2-5 business days.
All orders under $80 will be shipped at a $10 Flat Rate
Orders over $80 will be shipped FREE of charge
Orders over $150 will be shipped Express Post - FREE of charge
SHIPPING TO OTHER COUNTRIES
We can ship anywhere in the world and this is calculated at the checkout cart based on location, weight & size of the package. If you would like a quote, please email info@usandtheearth.com and we will calculate this for you.
ORDER CONFIRMATION
As soon as you place your order you will receive an order confirmation e-mail to confirm receipt. We will ship your order out within 1-2 business days after receiving it and we will then email you your shipment tracking number so you can easily keep a close eye on when your new item(s) will be with you.
CUSTOMS, DUTIES & TAXES
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc). International orders may incur an import tax.
RETURNS, REFUNDS & EXCHANGES - you have 30 days !
If you aren't happy then return it. If for any reason you do not absolutely love your eco goodies, we will gladly issue a refund for the value of the merchandise or exchange your items within 30 days of purchase.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it and in the original packaging. Gift Vouchers are not be eligible for a return.
WHAT TO DO
- Please notify us in writing via email to info@usandtheearth.com including your order number or a copy of your receipt.
- You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are unfortunately non-refundable and will be deducted from your refund.
- If you are shipping an item over AU$50/US$35, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t & can't guarantee that we will receive your returned item.
- Once goods are received and the refund approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 hrs.
I am sure that you will adore your products but understand that things happen in life and sometimes we just don't like what we ordered!
No worries, we are here to support you whatever you decide.😀
I purchased this sponge for my granddaughter who's starting to have a little spotty. She loves it and her mother says she is washing her skin more now.
Joslyn
We believe in a sustainable future for ourselves, our children and the Earth. Your complete satisfaction is our priority, so if you're unhappy with your product for whatever reason, please return it within 30 days of purchsase for a refund. No questions asked.
This konjac sponge set is adorable. It is myself and two teenage daughters, we all have our own colour. Trying to get them into good skin habits and this has helped! Love that they are 100% natural.
Jenny
We believe in a sustainable future for ourselves, our children and the Earth. Your complete satisfaction is our priority, so if you're unhappy with your product for whatever reason, please return it within 30 days of purchsase for a refund. No questions asked.
I purchased this sponge for my granddaughter who's starting to have a little spotty. She loves it and her mother says she is washing her skin more now.
Joslyn
This konjac sponge set is adorable. It is myself and two teenage daughters, we all have our own colour. Trying to get them into good skin habits and this has helped! Love that they are 100% natural.
Jenny
Konjac Sponge Trio
I purchased this sponge for my granddaughter who's starting having a little spotty. She loves it and her moher says she is washing her skin more now.
Konjac Sponge Trio
This konjac sponge set is adorable. It is myself and two teenage daughters, we all have our own colour. Trying to get them into good skin habits and this has helped! Love that they are 100% natural
Konjac Sponge Trio
This is a great addition to my skincare routine. I feel like it also exfoliates a bit without being harsh. then it will go into my compost, that's the best part!
Konjac Sponge Trio
I was amazed that although they are small in size the performance is excellent. Surprised that it was rock hard when it arrived but then by adding water became super soft and I just squeezed it out, hung it by the string and repeat everytime I wash my face. I am happy with this purchase and will continue to use it. Quick delivery too and a better price than what I ahve seen on other sites.