I am not at the stage in my business to use pretty ‘Us and The Earth’ branded boxes. A good portion of mine came from the stash I collect behind my local ‘Kidstuff’ or the supermarket. I have also been known to stop my neighbours on their way to the recycling bin with boxes. That’s just how I roll.
The jewels are on the inside and packed with so much love!! And just in case you are wondering - any bubble wrap used is all recycled too.
I recycle. I reuse. when I can
Carbon Neutral Parcel Delivery
The process of delivering a parcel emits carbon dioxide into the atmosphere, which is shown to harm our environment.
We are using Australia Post and Sendle for our shipping delivery
Plastic-free Packaging that turns into fertiliser
HERE IS WHY I LOVE THEM...
WHAT ARE THEY MADE FROM?
Unlike traditional shipping mailers, these are NOT made from single use plastic. Our mailers are made from 30% plant-based materials such as PLA and 70% from a certified compostable material called PBAT (a synthetic bonding agent).
ANOTHER COOL TIP - YOU CAN REUSE THEM AGAIN
There are 2 sticky strips, so when you receive the mailer, you can cut along the line on the flap and re-use it with the second adhesive (glue) strip. HERO mailers are one of the only ones in the world that have a reusable strip!
HOW DO YOU COMPOST THE MAILERS?
To compost them at home, it’s best to remove any labels ( unless they too are compostable), cut them up and place them in your compost bin. These will completely break down within 90-120 days in a home-compostable environment - sometimes even sooner!
AUSTRALIA WIDE SHIPPING
Orders are shipped Monday-Friday within 1-2 business days of being placed, often same day, if ordered by 2pm. As I am a small business with school pickups and family stuff I can't always guarantee same day ( but I will try!!)
Deliveries to addresses outside of Australian city metro areas (150km+) may take slightly longer to arrive. On average, you can expect an extra 2-5 business days.
All orders under $80 will be shipped at a $10 Flat Rate
Orders over $80 will be shipped FREE of charge
Orders over $150 will be shipped Express Post - FREE of charge
SHIPPING TO OTHER COUNTRIES
We can ship anywhere in the world and this is calculated at the checkout cart based on location, weight & size of the package. If you would like a quote, please email firstname.lastname@example.org and we will calculate this for you.
As soon as you place your order you will receive an order confirmation e-mail to confirm receipt. We will ship your order out within 1-2 business days after receiving it and we will then email you your shipment tracking number so you can easily keep a close eye on when your new item(s) will be with you.
CUSTOMS, DUTIES & TAXES
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc). International orders may incur an import tax.
RETURNS, REFUNDS & EXCHANGES - you have 30 days !
If you aren't happy then return it. If for any reason you do not absolutely love your eco goodies, we will gladly issue a refund for the value of the merchandise or exchange your items within 30 days of purchase.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it and in the original packaging. Gift Vouchers are not be eligible for a return.
WHAT TO DO
- Please notify us in writing via email to email@example.com including your order number or a copy of your receipt.
- You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are unfortunately non-refundable and will be deducted from your refund.
- If you are shipping an item over AU$50/US$35, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t & can't guarantee that we will receive your returned item.
- Once goods are received and the refund approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 hrs.
I am sure that you will adore your products but understand that things happen in life and sometimes we just don't like what we ordered!
No worries, we are here to support you whatever you decide.😀